At KGI Invoice, we value transparency and fairness in all financial transactions. This Payment Cancellation Policy outlines the terms under which payments may be canceled or refunded.
1. Payment Confirmation
Once a payment is successfully completed and confirmed, an invoice is automatically generated. Please review all invoice details carefully before proceeding with payment.
2. Cancellation Before Processing
If a cancellation request is made before the payment is processed or services are initiated, the payment may be canceled without any deduction. Requests must be submitted immediately via our official communication channels.
3. Cancellation After Processing
If the payment has already been processed or the service has commenced:
Cancellation requests will be reviewed on a case-by-case basis.
Approved cancellations may be subject to administrative or processing charges.
Any applicable refunds will be issued after deducting these charges.
4. Non-Refundable Payments
Payments made for:
Completed services
Digital invoices already delivered
Customized or on-demand services
are non-refundable once processed.
5. Duplicate or Incorrect Payments
In case of duplicate payments or incorrect billing due to system error, customers are requested to notify us within 7 working days. After verification, eligible refunds will be processed accordingly.
6. Refund Processing Time
Approved refunds will be processed within 7–10 business days and credited back to the original payment method used during the transaction.
7. Third-Party Payment Gateways
KGI Invoice is not responsible for delays caused by banks or third-party payment gateways. Refund timelines may vary depending on their policies.
8. Policy Updates
KGI Invoice reserves the right to modify this Payment Cancellation Policy at any time. Updated policies will be effective immediately upon publication.
9. Contact Information
For cancellation or refund-related queries, please contact us through our official support channels provided on the KGI Invoice platform.